Posts

Social Media Strategy Audit

Many times we see that companies get involved in the world of social media without any real direction.  A business owner feels good being able to say that their company has a presence on all social media platforms. The problem is if you do not have a strategy behind what you are doing; it can simply result in a lot of wasted time with no real gain in the business bottom line. We see companies every day that post in social media, but tend to feel that social media is not providing them with any results.  It is not a weakness of social media as much as it is a weakness in the strategy behind the post.

Our advice, step back and either do your own social media audit or hire a consultant that can give you great data about your social media campaign.  We would say leave it to the experts (shameless plug coming). Let a company like Selsi Enterprises dissect your current plan and give you some sound techniques to move forward with your efforts on social media.

A good social media strategy audit takes about 2 months to conduct. This audit typically compares what you are doing in the social media sphere to what your competitors are doing. This audit should also take a look at what you are doing versus where your customers are and what they may prefer in the way of social communication. Finally, you should end up with recommendations that can be measured over time.

Once small business owners conduct a social media audit, it is amazing how they see the results start to stack up versus the time before they had a specific strategy. What keeps most business owners from hiring a consultant to perform this audit is a concern surrounding the cost. A business owner should look at this as an investment in business growth.  This is a short term expense that can lead to a long term gain.  As I have polled consultants in 2012 on what they charge for their social media strategy audits, I have seen a range in terms of prices, services, and guarantees.  For a quality audit, the price range is 5K to 8K. Typically a consultant will allow a business owner to break this expense up into multiple payments over the 2 month timeframe. It really depends on the consultant!

Turn Up the Charm

Social media today is all about how well you are charming your audience.  A company, be it large or small, can not proceed with the same persona that it had even 5 years ago.  Customers are now wanting to engage in conversation with businesses that they enjoy patronizing.

Unfortunately, many of the larger corporations are still a little slow to come to the social media playground.  Some of their reasoning may be justified because it is easy to say the wrong thing and end up in a media fiasco that could have been avoided.  For the small business owner, it may simply be a time issue.  How do you successfully run a business and have time to properly manage your social media presence?  Your social media presence should personify your brand and that may require some strategic planning to make it happen, but it can be done.

You must have a well thought out plan before diving in to social media.  Determine what it is you are hoping to gain from your efforts. Decide on the mediums that you would like to cover and then dive in!!  If you decide to join Twitter, take a look at some of the twitter chats that happen daily.  A simple search on your topic of choice will yield a great list of chats and individuals for you to follow and engage.  If you decide on a Facebook page, create your page and then determine about 2 weeks worth of updates that you would like to post.  It is easy to schedule these posts using a site such as Hootsuite. The Facebook page is an excellent way to offer specials for anyone that may ‘Like’ your page.  I know, we are making it sound very simple, but it really is a ‘learn by doing’ activity.’  Once you have created your first Facebook page Twitter page, or your LinkeIn profile, take time to explore what others are doing.  Learn from others that are in your same industry.  Think about what type of strategy they are using (especially if it is working for them).  Do not be afraid to mimic what is working!

Once you are onboard, it is all about your social media charm.  Figure out ways that you can help people fill a need.  Then, interact and engage.  Or, as Guy Kawasaki would say….Enchant!

Nonprofits can Benefit Greatly from Social Media

Social media is an inexpensive way that nonprofits can grow in reaching their mission.  As a strong supporter of many local nonprofits, we at Selsi Enterprises realize how limited resources can be when trying to balance all that needs to be done to keep the nonprofit afloat. Allow us to make a few suggestions as to why a nonprofit that uses social media can not lose:

1. Keep your volunteer engaged –  Social media is a way to show the success of those that volunteer with your organization.  It is also a great way to schedule and plan activities with those on your volunteer roster. This is also one of the greatest ways to get feedback from those that volunteer with your organization.

2. Tell your story – Platforms like YouTube will quickly allow you to showcase the efforts of your organization.  Many in your local community will not realize of your hard work unless you let them know.  Telling your story is the best way to keep donations coming in all year long.

3. Fundraising campaigns – What better way to allow people to donate to your organization than in an online format.  Your audience can watch the total rise, encourage others to donate, and share their reason for donating.  Social media should one tool that you use in your fundraising campaign.

Building a successful social media campaign is not just watching your ‘likes’ on Facebook rise, but engaging your audience by using a variety of tools.  Social media is one, inexpensive tool that should not be ignored by nonprofits.