I am so impressed when I see big companies that are truly paying attention to their social media. Recently, I tweeted about Survey Monkey. Here is a look at my tweet:
Selsi_Ent Nicole Henderson
I did not do it for a response, but I was surprised when I did get one. Take a look at the tweet I received:
@Selsi_Ent Thanks for using us! We’re glad it’s working so well for you
I think that small and large companies can learn a thing or two from SurveyMonkey. Now, don’t get me wrong, there are a lot of companies doing some great things with social media. Many companies are still lagging behind in taking social media seriously. When a company responds to a random customer on Twitter, to me it says they really want to make sure that their customers have a great experience with their product.
Marketing Nugget: Do not be afraid to engage with your audience.
This will allow you to create fans for a lifetime.